Privacy Policy


GOPAPA ("we," "us," or "our") collects information about you when you use our mobile applications and websites (collectively, the "Services") and through other interactions and communications you have with us.

Scope and Application

This Privacy Statement ("Statement") applies to persons anywhere in the world who use our Services to request delivery of goods/parcel services ("Users"). This Statement does not apply to information we collect from or about couriers who use the GOPAPA platform under license ("Couriers"). If you interact with the Services as both a User and a Courier, the respective privacy statements apply to your different interactions.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include:

  • • Name
  • • Email address
  • • Phone number

Information We Collect Through Your Use of Our Services

When you use our Services, we may collect information about you in the following general categories:

Analytics Information:

We collect analytics data, such as your IP address, access times, pages viewed, app crashes, and other system activity. This helps us understand how our Services are used and improve them.

Use of Information

We may use the information we collect about you to:

  • Provide, maintain, and improve our Services, including to facilitate payments and send receipts, develop new features, provide customer support, and send product updates and administrative messages.
  • Perform internal operations, including to prevent fraud and abuse of our Services, troubleshoot software bugs, and monitor and analyze usage and activity trends.

Sharing of Information

We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:

Through Our Services:

  • With Couriers to enable them to provide the Services you request. For example, we share your name and delivery information with Couriers.
  • With third parties with whom you choose to let us share information, for example, other apps or websites that integrate with our Services.

Other Important Sharing:

  • With GOPAPA subsidiaries and affiliated entities that provide services or conduct data processing on our behalf.
  • With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf.
  • In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process.
  • With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of GOPAPA or others.
  • In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
  • If we otherwise notify you and you consent to the sharing.
  • In an aggregated and/or anonymized form which cannot reasonably be used to identify you.

Your Choices

Account Information

You may correct your account information at any time by logging into your online or in-app account. Please note that in some cases we may retain certain information about you as required by law or for legitimate business purposes to the extent permitted by law.

Access Rights

GOPAPA will comply with individuals' requests regarding access, correction, and/or deletion of personal data it stores in accordance with applicable law.

Promotional Communications

You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.

Changes to the Statement

We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices.

Contact Information

If you have any questions about this Privacy Statement, please contact us at